Fill Rates by Order

Fill rates by order is a metric that logistics professionals use to measure the percentage of orders that are shipped within 24 hours of being released. This metric is important because it allows businesses to gauge whether their make-to-stock schedules are timed correctly in order to match customer demand. Orders that cannot be shipped within 24 hours due to consolidation but are still available for shipment within that timeframe are reported separately.

Whether orders are received and released consistently, or released from a blanket purchase order, this metric measures the percentage of ship-from-stock orders shipped within 24 hours of order “release.” Make-to-stock schedules attempt to time the availability of finished goods to match forecasted customer orders or releases. Orders that were not shipped within 24 hours due to consolidation but were available for shipment within 24 hours are reported separately. In calculating elapsed time for order fill rates, the interval begins at ship release and ends when the material is consigned for shipment.

Fill rates by order is just one metric that logistics professionals can use to assess the efficiency of their operations. Other metrics include fill rates by line, fill rates by SKU, and on-time delivery rates.

All metrics are important in understanding the health of a business’s logistics operation and can help identify areas in need of improvement.

Related Links

Order Fill Rate Definition – Operations & Supply Chain Dictionary
Order Fill Rate : OpenReference
Using Your Initial Order Fill Rate to Measure Your Customer Service

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