Order Entry and Scheduling
Order entry and scheduling is the process of receiving orders from customers and entering them into a company’s order processing system. Orders can be received through phone, fax, or electronic media. Activities may include:
- “technically” examining orders to ensure an orderable configuration and provide an accurate price,
- checking the customer’s credit and accepting payment (optionally),
- identifying and reserving inventory (both on hand and scheduled),
- and committing and scheduling a delivery date.
In the context of logistics, order entry and scheduling refer to the various steps involved in receiving customer orders and ensuring that they are fulfilled in a timely and efficient manner. This includes verifying customer information, checking for product availability, confirming payment methods, inputting data into the system, and assigning delivery dates. By following these steps, businesses can ensure that customer orders are processed smoothly and efficiently.