Cycle Time to Repair or Refurbish Returns for Use
It is the total time to process goods returned for repair or refurbishing. This cycle time includes the time a Return Product Authorization (RPA) is created to the time the RPA is approved, from Product Available for Pickup to Product Received, from Product Receipt to Product Repair/Refurbish Begin, and from Product Repair/Refurbish Begin to Product Available for Use.
It’s important to note that this cycle time does not include the time it takes for a product to be repaired or refurbished, only the time it takes for the return to be processed.
This information is useful for companies that want to get an idea of how long it will take for returns to be repaired or refurbished and put back into use.