Return to Vendor (RTV)

When a customer or buyer’s inspection department rejects material, it is typically returned to the supplier for repair or replacement. This process is known as “return to vendor” or RTV. In some cases, the material may be returned to the manufacturer instead of the vendor.

There are several reasons why material may be rejected and returned. It may be:

  • defective,
  • damaged,
  • or not meet the specifications laid out in the contract.

In other cases, there may simply be a discrepancy between what was ordered and what was delivered.

Whatever the reason for the return, it is important that the process is managed effectively in order to avoid delays and disruptions. Returns can be costly for both vendors and customers, so it is in everyone’s best interest to ensure that they are handled efficiently.

There are a few different ways to manage RTVs:

  1. One option is to set up a dedicated return center where all returned goods are sent. This can be beneficial because it allows for centralized control and easy tracking. However, it can also be expensive and may not be feasible for all businesses.
  2. Another common approach is to handle returns on a case-by-case basis. This means that each return is dealt with individually, depending on the situation. This can be more flexible, but it can also be more difficult to keep track of.

The best approach will depend on the specific needs of the business. Whichever method is used, it is important to have a clear and concise process in place to ensure that all returns are managed effectively.

Related Links

Return merchandise authorization
RTV (Return to Vendor) Definition – Operations & Supply Chain Dictionary
Best Practices for Your Return-to-Vendor Process
Understanding the RTV Business Process
Return-to-Vendor (RTV) – Surplus Service
Creating Return to Vendor (RTV) Stock Requests
Managing Vendor Returns
Return to Vendor